FAQs

Some of the most frequently asked questions for iknowa. 

Don't find what your looking for? Contact us at support@iknowa.com

General

iknowa is a platform that connects property owners with tradespeople to create, fund, and manage building and renovation projects from start to finish.

All funds are secured in an FCA approved escrow account, providing you with the assurance that your funds are kept safe. Project funds are only released when you are happy with the quality of completed work and approve the payment.

iknowa uses a validation system to comprehensively verify each tradesperson’s skills, qualifications, insurance, DBS records, knowledge, previous experience, and portfolio.

You can delete your account within the general settings page or by contacting our support team

You can change your contact details by going to settings – personal details.

All data is safely stored and encrypted in accordance with GDPR Regulations.

Property Owner

At present, we are in a closed beta, and therefore the platform is invite only. However, you can signup the newsletter, so you know when we are live.

Once you have created an iknowa account you will be navigated to your dashboard, where you are able to create and post new projects. Note: To post a project, click on the ‘Create Project’ tab in the left-hand banner.

When creating a project it’s important that you provide as many details as possible, as this will assist tradespeople in providing you with an accurate and informative quote. Below are suggestions for each section of the quoting process:

  • Project name - Create a project name that summarises your project. For example, ‘Bathroom renovation'
  • Required Skills - Select the skills you think are required for your job. For example, for a bathroom renovation, you would select ‘Bathroom Specialist'
  • Description - Provide as many details as possible about your project. For example ‘I am looking to replace the bath, shower, and basin in my bathroom. I have already purchased the bath, shower, and basin. I just need a tradesperson to remove the old fixtures and fit the new ones. I would prefer that the work commenced w/c 11th January
  • Postcode - Provide the postcode for the property, to get fast quotes from local tradespeople
  • Reference images - A picture speaks a thousand words, a video speaks a million. Therefore, if appropriate please provide images and videos of the work to be completed. For example, in our bathroom renovation, we would take pictures and videos of the current bathroom and the fixtures to be installed
  • Status - Let Tradespeople know how urgent your project is
  • Type - Let Tradespeople know the state of the project, whether it’s ready to go, planning, and budgeting, or for insurance purposes

Don’t worry if you aren’t sure about all the details of your project. Please provide as much information as you can, including as many videos and images as possible. This way, tradespeople can then advise you and ask further questions when they submit their proposal.

We suggest considering the following factors:

  • Tradesperson’s portfolio – Have a look at the tradesperson’s portfolio to see their previous work. This will give you an idea if their style and quality meet’s your requirements
  • Tradesperson’s feedback – Read what others have said about the quality & professionalism of the tradesperson’s work
  • Quality of quote – Look into how detailed the tradesperson’s quote is and if they have comprehensively outlined the stages and tasks to be completed
  • Price – Consider the tradesperson that provides you with the best value. “Cheapest is not always the best”

A quote contains the following information: Introduction, Any additional project-related details, Proposed start date, Availability, Stages, and tasks to be performed during the project, and Overall price.
The proposal price could change if the tradesperson receives additional information about the project or the changes in the scope of work.

All projects are displayed on your dashboard under the projects tab.

iknowa supports you and your project every step of the way. We provide you with the platform and infrastructure to track and manage every aspect of your project(s) in one place, from start to finish. All project-related information is documented, stored, and accessible at any time for added safety and security for you and your property. Of course, if you need any further support, please always feel free to reach out to the support team

Tradesperson

Please follow the registration process, which will support you in signing up and providing the necessary information such as:
Skills
Qualifications
ID
Insurance
Prior experience and work
Create your portfolio

The signup process will indicate which skills require a qualification or accreditation and which don’t. If you think there is a mistake or your case is unique, please contact the support team, and we will help!

Please contact the support team, and we will discuss adding your skill to the available options.

The quality of your profile directly relates to the number of projects you will win. Below are some ways you can improve your profile:
Add a profile picture
Add a description of yourself and your experience
Add images and videos of your previous work into your portfolio

Below are some methods to increase the likelihood of winning a project:

Improve your profile by adding a picture, description, and images of your previous work.

Provide a personalised message at the start of your profile about your relevant experience.

Create comprehensive project statements and provide detail of what will happen at each stage. This will allow property owners to understand the quality of your work and exactly how their project will progress.

Provide equal payment milestones so property owners can pay for the work over a set period.

Don't find what you're looking for? Get in touch support@iknowa.com

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