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Alternative Dispute Resolution (ADR)

Trusted Alternative Dispute Resolution

Fast, fair, and independently overseen — our expert-led ADR process delivers transparent resolutions you can trust, within 45 working days¹
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What is ADR?

Your legal safety net

Disagreements can happen - but iknowa's Alternative Dispute Resolution gives both trade contractors and property managers a way to resolve disputes quickly, transparently, and without the lengthy legal processes. It's your safety net- letting you work with confidence, knowing your projects and reputation are protected.

  • image Independent, impartial review ensuring fair resolutions
  • image Fast, structured resolution process that keeps projects moving
  • image Protects projects, relationships, and reputation
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Fair and balanced

Independent experts review all evidence to ensure both parties receive a balanced, impartial decision.

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Fast resolution

Both trades and property users are protected throughout the process with clear guidelines and support.

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Protected process

Decisions are based on real evidence and expert assessment, not emotions or assumptions.

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Why it matters

Your legal safety net

When things don’t go as planned, ADR ensures fairness for everyone. Whether it’s work quality or payment disputes, iknowa’s resolution process helps both sides reach an outcome based on real evidence — without costly legal battles or stress.

  • image Fair outcomes based on evidence
  • image Avoid legal costs and delays
  • image Protect relationships and reputations
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Evidence-based decisions

Outcomes are guided by clear facts, documentation, and validated records.

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Cost-effective

Avoid the high fees and long delays associated with traditional legal disputes.

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Peace of mind

Independent experts provide fair, impartial oversight so everyone feels protected.

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iknowa ADR process

Fast, fair, and transparent – our expert-led process gives you complete peace of mind, with cases resolved in as little as 45 working days.

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hinge-iconUp to 10 working days

Stage 1

Evidence submission and dispute notification

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    It is expected that the Initiating Party will submit evidence with the dispute notice within the first five (5) working days.

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    Upon completion of the initial submission the Responding Party will receive a notification and will have up to ten (10) working days to respond to the notification.

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    To reach an agreement, the Responding Party will be offered an opportunity to make a settlement and will have the remainder of the 10 working days to ‘accept or reject’ the opportunity.

Download ADR Policy Download Arbitration Rules
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Need help resolving a dispute?

Start your ADR case directly through the iknowa platform and our experts will guide you every step of the way.

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Deposit Protection

Give your clients peace of mind with Deposit Protection — their upfront payments are covered if the work can’t be completed. More trust. More jobs.

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Insurance Backed Guarantees (IBG)

Comprehensive protection that covers every aspect of the renewable installation from design to performance.

FAQs

Questions, meet answers

What is Alternative Dispute Resolution (ADR)?

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When should I use ADR?

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What types of disputes can ADR resolve?

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What are the benefits of using ADR?

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Is ADR legally binding?

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How much does ADR cost?

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¹ The Alternative Dispute Resolution (“ADR”) process shall be completed within 45 working days, consistent with service levels applicable to MCS-associated projects and works executed within the United Kingdom and Ireland. For projects of international recognition, the Service Level Agreement (“SLA”) shall be 89 working days.

“Getting verified was quick, the support was personal, and all my cover’s in one place.”

“ It’s fair, easy, and built for trades like me.”

Daniel Hughes, Electrician
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