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ADR Transparency & Annual Reports

ADR Transparency & Annual Reports

iknowa ADR is committed to transparency and continuous improvement.

  • image Dispute volumes
  • image Complaint categories
  • image Resolution times
  • image Consumer accessibility measures
  • image Quality monitoring activities

Reports are published in accordance with applicable regulatory and accreditation requirements.

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ADR Transparency

In line with UK ADR Regulations and CTSI requirements, iknowa publishes annual ADR activity reports setting out anonymised case volumes, outcomes, compliance and service performance.

Reports:

Reports will be updated annually and remain publicly available on this page.

FAQs

Questions, meet answers

What is the iknowa ADR Scheme?

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How much does it cost to use the ADR service?

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How long does the ADR process take?

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Can I withdraw from the ADR process?

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In what language and format is the ADR conducted?

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What languages can the ADR process be conducted in?

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No minimum or maximum claim value

¹ The Alternative Dispute Resolution (“ADR”) process shall be completed within 45 calendar days, consistent with service levels applicable to MCS-associated projects and works executed within the United Kingdom and Ireland. For projects of international recognition, the Service Level Agreement (“SLA”) shall be 89 calendar days.

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